FAQ

How do I place an order?

Orders can be placed on this website. We’ve done our best to make the site work and feel like a normal online shopping experience. Read on to see how we do this around custom orders!

Not seeing what you want?

If you do not see what you are looking for, keep in mind we do custom requests. We encourage you to email or chat us to discuss your order and the specifics around your request. We make every effort to respond quickly (usually real time) if you have questions about the site, the products listed, or your order.

How long does a custom order take?

Typically, we need 1-2 weeks for an order to be created and shipped to you. If you have a rush order (hey ‘cause life happens!), please reach out to us and we will be happy to see if we can accommodate your request.

There is an item on sale. Can it be customized?

Items that are on sale are for sale as is. If you see an item on sale and want a custom version, please reach out to us through email or chat and we can discuss your needs.

How do I pay?

Payment is due at the time the order is placed. We accept the following forms of payment:

Credit Card
Debit Card
PayPal
Manual payment arrangement

If manual payment is your chosen method, we will be in contact to discuss options. Please note that any delays in making a payment, delays the order. This may mean that the ship by and deliver by commitments may be adjusted.

How does your shipping work?

Orders are shipped priority through USPS. Shipping is included in your total at checkout and is based on the delivery address. On average, this normally runs between $7.50-13.75 but can vary based on the size and weight of your order. Lighter items cost less. Orders with multiple items could cost a little more.

We do our best to keep the costs down and may combine items into a single box. When this happens, we will communicate with you and review your order to ensure that you are not overcharged for multiple shipping costs.

Throughout the year, we run promotions where we cover the cost of shipping. The promotion is reflected in your total at checkout. This Customer will pay the shipping cost unless we are running a promotion.

One last thing…… if you are in the central Texas area local pick up may be available. We can coordinate a meet up location once your order is complete or you can swing by the shop.

Can I return an item?

Rarely, we have situations where an item needs to be returned. We do have a 14-day return policy from the time your order has been confirmed as received. Buyers are typically responsible for the costs associated with shipping the item back.

We do ask that you contact us prior to returning the item to discuss the details of the return.

There are some limitations on what we will accept as returns. We do not accept the following returns:

Personalized orders specifically where a name, company, or other person specific information has been placed on the item
Items on sale
Intimate items (due to health/hygiene reasons)

The answer to my question is not in this FAQ!

Shoot us an email or chat. We think we have the basics covered here but would love to hear from you if we are missing something !

Thank you for shopping with us!